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FAQ (Frequently asked questions):

Can you send my package in a plain brown box with no explicit text or description of the product on it?
YES - We always ship discreetly with an non-descriptive company name and return address.
Can I send you check?
YES - We accept personal checks and money orders. However, this may cause delays as we will not ship your order until we receive payment.
Can I order something using the COD (Cash on delivery) method?
NO - Due to abuse, we we're forced remove this as a payment option.
Can you ship to my non-US or Canada country?
NO - High shipping costs and delays make this impractical, but also would not give the consumer the best value and most enjoyable e-commerce experience we strive to offer.
Can you ship my order express?
NO - We currently do not offer faster shipping methods.
Who ships your orders?
All orders are shipped via UPS Standard, with the exception of Canadian orders which are shipped via Canada Post.
How long does it take before I will receive my order?
Arrival times vary, however orders take 1 - 7 to reach destination after shipping. Average orders are usually shipped on the next business day if your order was placed before 4 PM EST. If an item is out of stock it might take up to 7 Business days before we ship. If a special item is backorder, and delays are to be expected, we will contact you to discuss alternatives and give a chance to cancel your order.
Can I have my order shipped to a PO (Post Office) Box?
YES - However your order will not be shipped via UPS, but rather by standard post. For that reason you must expect a delay time before arrival of 7-10 days after shipment.
Can I cancel/refund/return my order?
MAYBE - We do not accept returns on any opened products. However if a product has a manufacturing defect or was damaged during shipping you will be given the option of either returning with refund, or receiving a replacement. Cancellations are not accepted after product has been shipped within the delays specified in the terms of usage agreement (please read the policy carefully).
Can I buy pornography such as DVD movies, Magazines or VHS?
NO - We do not carry any pornographic material in our store. We sell adult toys as novelties only.
How much does it cost for shipping?
We charge a flat fee of $7.95 on American orders, or $8.95 CND for Canadian orders.
I have a unanswered question, where can I get more information?
You can reach us at info@vibratorshouse.com We will reply to all inquiries within 24 hours.